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Citizen’s Charter

4th Edition National Household Targeting Office Citizen’s Charter

NHTO 4th Edition Citizen's Charter 2022

 

DSWD uses Google Analytics, Social Media Widgets, and Third-Party charts, to render feeds, visualizations, and analyze the web traffic data for us. These services use cookies. You can consent to the use of such technologies by closing this notice, by interacting with any link or button outside of this notice, or by continuing to browse otherwise. You can find out more about this in our Privacy Policy

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Privacy Notice

DSWD Privacy Policy

  • Policy Statement

This privacy notice discloses the privacy practices for (https://www.dswd.gov.ph / https://listahanan.dswd.gov.ph). This privacy notice applies solely to information collected by this website in compliance with the Data Privacy Act of 2012.

  • Privacy Notice For Processing Inquiries And Requests

Individuals will be provided a Personal Information Collection Statement in an appropriate format and manner whenever personal data is collected (i.e. in the manual form or web page that collects personal data, or in a notice posted at the reception area of NPC events where participants’ personal data is collected through attendance sheets).

  • Personal Data Collected

The following personal information may be collected, manually or electronically,  upon submission of inquiries or requests:

  1.       Name
  2.       E-Mail Address
  3.       Contact Number

The DSWD uses Google Analytics, Twitter Widgets, PowerBI and Tableau, third-party services to render feeds, visualizations, and analyze the web traffic data for us. These services use cookies. Data generated is not shared with any other party. The following web traffic data are analyzed:

  1. User IP address
  2. The search terms used
  3. The pages and internal links accessed on our site
  4. The date and time a user visits the site
  5. Geolocation
  6. The referring site or platform, if any
  7. Operating system
  8. Web browser type
  • Information Collection, Use, and Sharing

The DSWD is the sole owner of the information collected on this site. The DSWD only has access to/collect information that you voluntarily give us via the modules of this website or other direct contact from you. All of the provisions in the Data Privacy Act will be observed specifically on the management of personally identifiable information.

Information collected may be used as a basis for client response regarding services or intervention that may be provided by the DSWD. Information will not be shared with any third party outside of the Government, other than as necessary to fulfill the requested services of a client. The DSWD, however, reserves the right to request the applicants to submit the hardcopy of documentary requirements in order to verify the authenticity of the information.

Unless otherwise provided, the DSWD or any of its authorized personnel may contact the client via email or SMS in the future for the purpose of status updates with regard to the transaction/service request, changes to this privacy policy, or other information reasonably necessary to effect the social service mandate of the DSWD.

  • Access and Correction

An individual has the right to ask for a copy of any personal information held by the DSWD about him or her; as well as the right to ask for corrections should any information be inaccurate or erroneous. To do so, please contact our Data Protection Officer, Atty. Justin Caesar Anthony D. Batocabe, through the following email address: dpo.ictms@dswd.gov.ph.

  • Security

The DSWD takes precautions to protect information. Upon submission of sensitive information via the website, information is protected both online and offline. Wherever the Department collects sensitive information (such as passport and Birth Certificates), that information is encrypted and transmitted to the DSWD in a secure manner. This may be verified by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the web page. Only employees who need the information to perform a specific job (for example, certificate printing or customer service) are granted access to personally identifiable information. The computers/servers, where personally identifiable information is stored, are kept in a secure environment.

  • Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

  • Feedback on our Privacy Notice

For suggestions with regard to this privacy notice, you may accomplish this form. (https://www.dswd.gov.ph/feedback/), email inquiry@dswd.gov.ph, or call (632) 931-8101 to 07.

Visualization & Social Media Cookies

This website uses Social Media Tools, and Third-party Visualizations to render feeds, charts and collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.

We use a Twitter Feed plugin to display social media content on our website. As a result, our website makes requests to Twitter’s servers in order to display images and videos. These requests make your IP address visible to Twitter, who may use it in accordance with their data privacy policy: https://twitter.com/en/privacy#update

The Tweets displayed in the Twitter feed include the ability to Reply, Share, or Like the Tweet directly on our website. If you choose to interact with these functions then you will make a connection to Twitter.com, who may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the widget, including correlating your Twitter account with whatever action you take within the widget (such as “liking” a Tweet), if you are logged in to Twitter. For more information about how this data may be used, please see Twitter’s data privacy policy: https://twitter.com/en/privacy#update

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

3rd Party Cookies

This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.

Please enable Strictly Necessary Cookies first so that we can save your preferences!

Cookie Consent

Cookie Policy

This is the Cookie Policy for DSWD Website, accessible from https://www.dswd.gov.ph

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site's functionality.

For more general information on cookies, please read "What Are Cookies".

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterward to remember your site preferences when logged out.
  • Surveys related cookiesFrom time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
  • Forms related cookiesWhen you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookiesIn order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • Third-party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully, that has clarified things for you, and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However, if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: ictms-dpo@dswd.gov.ph
  • By visiting this link: https://www.dswd.gov.ph/feedback/